_________________________________________________________________
Q: What documents should I present on the
day of my appointment?
A: It is
important that you bring a form of identification and any or
all insurance identification cards you may have.
top
Q: Do I need to take a medication
list?
A: Yes,
if one is available please bring it in. If it is not
available, please bring all the current medication bottles
you may be taking.
top
Q: Can I speak to my doctor
directly if I call the office?
A: Due to
the high volume of patients and phone calls, you must leave
a detailed message for your doctor through customer service.
top
Q: When I try to call the office
directly why does the answering service/customer service
line always answers first?
A: Due to
the high volume of calls, and increasing number of patients
requesting medical services at the clinics, all messages are
given to the doctor throughout the day. All phone calls and
messages are returned within a 24 hour period.
top
Q: Where do I call if I need a refill
on a medication?
A: Please
call customer service at (817) 640-5412. Please keep in mind
that refills will be authorized if you are up to date with
all follow-up visits. Also, remember that it is important to
provide customer service with the name and strength of
medication being requested a long with a pharmacy telephone
number.
top
Q: Can I call the pharmacy for a refill
request?
A:
Call your pharmacy even if there are no refills. They will
contact us regarding getting a refill. Try to keep track of
your prescriptions and please allow us up to 48 hours to
authorize the refill.
top
Q: Where do I call to see if my lab
reports are ready?
A: You
may call customer service at (817) 640-5412 to verify if
your results are in. Please remember that you need to let
them know what laboratory was used and an approximate time
when the lab work was done.
top
Q: Where do I call to schedule an
appointment?
A: Please
call (817) 640-5412 to schedule any appointment such as
regular office visit, or lab work.
top
Q: If I want to see a specific doctor
only, may I set up an appointment with that specific doctor?
A: Yes,
you may schedule your appointment with the physician of your
choice. Please make sure to inform the person giving you
the appointment when you call.
top
Q: If I will not make an
appointment, do I need to call to cancel?
A: Yes,
pleases let us know if you know for sure that you will not
be attending your appointment. This allows other patients
to set up their appointments at this time.
top
Q: Where do I request medical records
if needed?
A: Visit
our office to request medical records. The patient must be
present in order to sign the appropriate paper work due to
HIPAA regulations.
You may also leave a detailed voice mail at extension 303,
and our custodian of medical records will return your call
within 24 hours.
top
Q: Can a minor attend an office visit
without the proper parent/guardian?
A: No,
all minors under the age of 18 must be accompanied by the
proper parent/guardian.
top
Q: If the mother/father of a patient
cannot accompany the minor child, can the grandmother or
older sibling accompany them?
A:
Grandmother or sibling may accompany the minor as long as
they present with a written authorization from the
mother/father/guardian.
top
Q: Do I need to present immunization shot
record for a physical examination?
A: Yes,
please make sure to have the child’s immunization record at
the time of physical examination.
top
Q: If I need to go in for lab work
only, do I need to schedule an appointment?
A: No,
you may come in starting at 8:30 am for lab work without an
appointment
as long as the physician has pre-ordered your labs during a
previous visit.
top
Q: Where can I request a letter?
A:
Letters may be requested at any of our office. Ask
the individual at the front desk for a form to request a
letter. Fill out the form completely and allow 2-5 days for
your letter to be completed.
top
Q: Is there a charge for letters?
A:
Yes, there is $15.00-$50.00 charge per letter. Letters may
be requested in person at our office or you may leave a
detailed voice mail at extension 310. Please allow 5-7
business days for your letter to be completed.
top
Q: Where do I take forms that need to be
completed?
A: Forms can
be taken directly to our office located at 319 Osler Drive,
Suite 160 Arlington, Texas 76010. Please remember that you
must allow 3-5 days for completion of your forms.
top
Q: Is there a charge for completion
of forms?
A: Yes,
there is also a $25.00 charge for all forms.
top
Q: How long does a referral take?
A: A
referral should take 3-5 business days to get approval and
about two weeks to get processed. If you have not heard from
the office we are referring you to by 2 weeks, call the
office and request to speak with the Referral Coordinator.
top
Q: Can I get antibiotics without coming
in?
A: No, we
do not prescribe antibiotics without seeing the patient as,
many times, they are truly not needed.
top
Q: How long should I wait to hear back
on results and how will I hear them?
A: It
generally takes 1-2 weeks to get any results to a patient.
This includes x-rays and labs. If there are any critical
results, our office will contact you with a phone call;
otherwise they will come in a postcard.
top
Q: What is an Osteopathic Physician?
A: Two
types of fully licensed physicians are recognized in the
United States: D.O.s (osteopathic) and M.D.s (allopathic).
Both D.O.s and M.D.s can practice medicine in fully
accredited and licensed hospitals and medical centers.
top
Similarities
Education: Both attend
four-year accredited medical schools and have similar
clinical training and national and state licensing
examinations.
Specialties: Both may be
primary care practitioners (e.g., family practice,
pediatrics) or specialists (e.g., surgery, cardiology).
Licensing: Both are fully
licensed to prescribe medications and perform surgery
Differences
Education: Osteopathic medical
education places a strong emphasis on primary medical care.
Osteopathic physicians are trained to be complete physicians
first, then as specialists if they choose.
Diagnosis: Osteopathic
physicians receive specialized training about the
musculoskeletal system, an additional 500 hours, which
provides them a better understanding of how injuries and
illnesses affect different regions of the body. This
"whole-body" view allows D.O.s to take an integrative
approach to medical care while still following guidelines
from the American Academy of Family Physicians regarding
healthcare and immunizations.
Emphasis: Osteopathic
physicians are taught to emphasize prevention of injury or
illness in addition to treating existing medical problems.
on:
